ORIGEN support

Contact us

Email us at emilianodelpalac@gmail.com. Include the email you use to sign in to ORIGEN. We reply within two business days.

Premium: manage or cancel

If you subscribed in the iPhone app with Apple: open Settings › your name › Subscriptions › ORIGEN Premium. Apple handles billing, cancellation and refunds for these purchases (reportaproblem.apple.com).

If you subscribed on our website: sign in at blackswanp.com/origen/cuenta and choose “Manage subscription and payments”, or email us.

Premium doesn’t show in the app

Sign in with the same account you used to buy. If you bought with Apple, open Premium in the app and tap “Restore purchases”. If it still doesn’t appear, email us.

Delete your account

In the app: Profile › Delete account. This deletes your account and its data and cancels any active plan bought on our website. A subscription bought with Apple is cancelled in your Apple settings (see above).

Supplement orders

Supplements are sold and shipped in the United States only and are paid on our website. For a shipping or order question, email us with your order number.

Report a reaction to a supplement

If you think you had a reaction, stop taking the product and talk to a doctor. In an emergency, call 911. Tell us at emilianodelpalac@gmail.com, and you can also report it to the FDA through MedWatch: 1-800-FDA-1088 or fda.gov/medwatch.